Sugar Hill

PRE-ARRIVAL PROCEDURES:

• From August 20, 2020, all residents of the USA, Brazil, Dominican Republic and Mexico over the age of 12 must obtain a negative COVID-19 RT-PCR test result conducted less than 10 days from your intended travel date at an accredited medical laboratory.

• Please follow this link for travel authorization information: www.visitjamaica.com/travelauthorization.

ARRIVAL AT THE AIRPORT AND TRANSFER:

• Upon arrival at the airport, all travelers will undergo a short risk assessment by a public health officer.

• After clearing immigration and claiming your luggage, proceed to the Tryall Club desk (#20 ) in the Arrivals Room. A Team Member will do a temperature check, inform you of the Covid-19 safety protocols, call a porter to collect your luggage, and then accompany you to your waiting transportation.

• Your transport carrier will proceed to your villa. They follow strict sanitization and disinfection protocols.

ARRIVAL AT THE VILLA:

• The villa staff will be in face masks and will greet you as you disembark from your transport, take your temperature with a handheld thermometer, and unload and disinfect your luggage.

• A Tryall Team member will complete your Tryall Club registration.

• Our Head of House will give you a villa orientation and instructions about the new COVID-19 safety guidelines.

• A Sugar Hill staff member will escort you and your luggage to your room.

VILLA PROTOCOLS:

• The villa staff has had extensive training in protocols related to hygiene, social distancing, cleaning, disinfection, and awareness of the commons signs and symptoms of the coronavirus infection, and what to do if a guest falls ill.

• The villa staff will wear face masks at all times, and face shields and gloves when disinfecting areas of the villa.

• Our guests are required to observe the protocols of hand hygiene, social distancing and the wearing of face masks in public spaces.

• There is hand sanitizer at the villa entrance and other stations throughout the villa.

• All rooms have hand sanitizer, soap dispensers, hands free covered waste bins, and closed laundry bags. Each guest’s laundry will be washed separately.

• Common area furniture and high touch areas (flat surfaces, door handles, handrails, remotes, phones, light switches, laundry washer and dryer, golf carts) will be disinfected often throughout the day.

• Unfortunately, guests are NOT allowed in the kitchen at this time by order of the Ministry of Health.

• Please turn off the AC when leaving your room, and open doors to ventilate your room.      

• Please rinse off before entering the pool and hot tub.

• Suggestion: Bring a refillable water bottle, games, cards and magazines.

AROUND THE TRYALL CLUB:

• The Tryall Club staff will undergo daily temperature checks, and are required to wear face masks in all public/common areas.

• Signage will be placed throughout the club as a reminder to practices hand washing, avoid touching your face, and social distancing.

• Hand sanitizing stations are present throughout all areas of the club.

• High touch surfaces will be disinfected frequently throughout the day.

• KIDS CLUB:

  • Open Sundays to Fridays: 10:00 AM to 12:00 PM; 1:00 to 4:00 PM; Closed on Saturdays to facilitate deep cleaning

  • Limit – 10 Children per session

  • Children 5 years of age and younger MUST be accompanied by a parent or Nanny.

  • When feasible, Team Members, Nannies and children (older than age 2 years) are to wear face masks within the facility.

  • All toys/objects will be disinfected before and after use, and there will be frequent hand washing, and cleaning of high touch surfaces.

WHAT TO DO IF SOMEONE FEELS SICK:

• If a Guest is displaying flu-like symptoms, the Tryall Nurse will be contacted.

• She will ask the guest(s) to isolate themselves in one room of the villa and will have a phone conversation asking him/her relevant questions after which she will determine whether to see the guest(s) at their villa.                 

• If the Nurse visits a guest(s) at the villa, she will be fully attired in the necessary personal protection equipment.

• The guest(s) will be given the option to see a doctor or to visit the hospital.

• If the guest(s) are displaying signs of COVID-19, the Director of Club Operations will contact the Ministry of Health (MOH) to advise them of the situation and quarantine the villa.            

• A security team will be assigned to the area to enforce the quarantine.  

• Guest Services will assist with making new flight arrangements for these guests.

CHECK OUT AND DEPARTURE:

• On the day before departure, a final bill will be emailed to the respective guests.

• Guests will be respond to the email confirming its receipt, and may call the Front Office if they have questions.

• The on-file credit card will be charged accordingly and an email copy of the receipt will be sent to the guest.

• Your transport carrier will take you to the airport, and an airport desk Team Member will direct you to your respective airline counter or kiosk.

• HAVE A SAFE JOURNEY HOME!!!! We enjoyed having you as our guests!!